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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

City of Golden Payment Options and Fees

The City of Golden uses a third-party vendor for payment processing. Payment fees are charged by the vendor and go directly to the payment service provider, not to the City.

Fees

  • Utility Billing & Tax Transactions: 3.5% of the transaction amount (minimum $2.50)
  • Municipal Court Transactions: 3.7% of the transaction amount (minimum $2.50)
  • Online and IVR Payments: Additional $1.25 vendor fee applies for Utility Billing and $1.50 for Municipal Court
  • In-Person Card Payments: Card surcharge also applies

Paying online by e-check is free. To avoid fees, use the e-check option.